Enabling Monitoring

To propose the needs of training of the personnel and to prepare the documentation of procedures or manuals of operation. When the audit is completed, a detailed report becomes of found and the recommendations of action of high benefit. The organization must then initiate the process to turn these recommendations into specific plans of action, with her corresponding detail and allocation of tasks. The designed program must include; certain modifications to equipment and facilities required, investment and installation in clean-up circuits, equipment of monitoring and points of testeo, design and plan of monitoring, acquisition of software and administration of the data of monitoring for action of proactive and predictive mantencin, control actions on the specifications standard and the procedures and monitoring necessary to maintain the condition objective of equipment and lubricants. b) Transferring and Enabling for the Suitable Procedure: When it is required to take the tribolgica condition of a productive plant his more high level, by means of a program of management in lubrication, the education and training of the personnel in this one cannot be avoided. The training is a critical element in any process of change. Instruction and training In situ, when it is distributed professionally, generate confidence in the process and immediate and future understanding of its causes and objectives.

In the measurement that the mantencin specialists own clarity and understanding with respect to the planned changes, including their intention, objectives and I put, they will be able to accomplish its mission. The credibility in the training programs is vital, if it especially requires deep changes for the new program. This training must be strongly supported by external specialists, who besides incorporating an independent perspective to the classroom, introduce experiences of others companies and serve as consultant. " benchmarking" with companies, ideally of the same sector, that are pawned on similar programs, it is escencial part of a good program of training.

Germany Premiere Sherlock Holmes

“Edition of all works with illustrations from the beach magazine at Weltbild razor-sharp conclusions and a pierced spring: for the first time magazines are published in Germany the cases of the most famous detective of all time with the over 100-year-old original drawings from the beach”. “The worldview of collector’s Edition Sherlock Holmes” is a complete illustrated edition of all novels and short stories in 10 volumes. Including manual of Holmes aficionados Zeus Weinstein with the description of all persons, actions and important background information – a must for all fans of the astute analyst. “Sir Arthur Conan Doyle creates with Sherlock Holmes” an early hero of the series. At the end of the 19th century the short stories about the legendary character head of Baker Street and his friend Dr. Watson are regularly published in the beach magazine, a popular monthly magazine. Within a very short time, the magazine promoted to an audience of millions is known to one of the most widely circulated magazine of UK, and Holmes. True in every issue illustrated by Sidney Paget who effectively shapes the image of the master detective.

“” The Hound of the Baskervilles”, the Valley of fear”and the sign of the four”: Arthur Conan Doyle writes with his detective character of literary history. “With the collector’s Edition of Sherlock Holmes ‘ world pays tribute to the brilliant writer, which celebrates its 150th anniversary in 2009. “About the collector’s Edition of Sherlock Holmes”: the Edition contains 9 volumes (translation Haffmans Verlag) plus manual (ed. Zeus Weinstein). Hardcover volumes in the format 12.5 cm x 18.7 cm, solid black and white illustrated. The two main volumes are for 9.95 euro plus 3.00 EUR shipping world image available. All four to six weeks following the delivery of a further follow-up band for 9.95 euro plus 3.00 Euro shipping costs. You can order exclusive worldview on or call 0180 / 53 54 321 (14 cent / minute to landline T-com/mobile phone later if necessary). Contact and picture material: Verlagsgruppe Weltbild GmbH Corporate communications Sabine Pfeifer Tel: + 49 (0) 8 21 70 04 55 54 E-Meil:

Executive Committee

Metro de Caracas. Imagine you! Workers and managers excluded by the Government and the current authorities of the subway, come together as they never did inside of the company, to provide a platform to fight and defend the values of the company that formed them and gave them work for many years. What little there is to thank this Government is achieving things that under normal circumstances would have never occurred. That is called a fair return of the founders, in view of the facts that gave rise to his departure from the company. He filled me also of great hope because from now and as workers, former workers, pensioners and retirees from the Caracas Metro, will be part of the Venezuela that an organized this making an opposition block to this Government equipement offender who has intentionally destroyed the jobs of thousands of families but in no way has been able to destroy their hope and courage.

Being outside the company under these circumstances, has proved to be an otherwise interesting experience and different. And not for now be unemployed by the work of the Government, but because he has allowed me the circumstance of sharing with the rest of the workers in a situation of exclusion of the Metro, citizen a clearly unprecedented experience as who lives the rest of the country, as it is a consciousness of a struggle in which in truth I invite you to participate to the extent of its possibilities. The essence of underground culture that completely changed my way of viewing and analyzing things in a sense I outlined a whole inside of the company. I try to explain that I mean: many years ago, when I was part of the Executive Committee of the subsidiary of a multinational company, was commissioned to write what was called, the elements of the corporate culture of the company, but adjusted to our idiosyncrasies, with our own values of corporate culture that made us unique in front of other subsidiaries in other countries.

Frank Rechsteiner

The companies ‘ HYPE the training professionals ‘ company offer an executives of coaching for IT. “The owner of HYPE, Frank Rechsteiner, reports: each coaching requires first a becoming acquainted before you decide to take the next step”. For this reason, we describe our model of a possible sequence of your coaching. In a first personal meeting or, on request also by phone, we get to know us and be discreet and very individual, your personal situation, wishes, ideas, and goals discuss, analyze and scrutinize. We clarify your expectations on me and the coaching. Where do you need my support and where there is need for advice. We figure this out together.

In this case, determine the intensity and openness themselves and give me your feedback. After the first conversation, we decide whether we fit”, because this is of crucial importance for further coaching. It is my personal wish that you feel and go with a happy and good feeling in our coaching. Then, we achieve your goals together and thus put the positive and decisive aspects for your future. In the short term or over a longer period of time. Then looks our approach: develop focus your goal step by step accompanied by yourself at your destination make sure you clarifying your objective of taking stock of the current situation of possible options and talk to our experts. How well you feel already after the first discussion we are looking forward to you.

Waste Of Money By SMEs In Advertising In Germany

Small and medium-sized enterprises invest in false advertising media and destroy expensive money German medium-sized businesses invested its advertising spending to the customers over medium-sized businesses and marketing like advertising actually medium-sized enterprises (SMEs) with low budgets in Germany? “” According to a recent study by psyma and GfK SME and advertising “find consumers today digital”, but SMEs invest still analog”. 75% of the advertising budgets of the middle class go in print media more than 75% of an average 1,000 to 5,000 advertising budgets of companies in go in price-intense print media. Today, 44% of all around 1.3 billion local searches in the Internet held but as the psyma/GfK study shows. Every second search is even already Web-based in search of specific companies and service providers. Customers find out on the Internet with technological smartphones, affordable Internet flat rates and fast data connections consumers quickly find information about the services of regional companies on the Internet today at any time and easily. However, while German consumer long on the Internet at home are still invest regional companies in traditional advertising as about printed business directories, regionaleAnzeigenblatt or the local newspaper.

Companies advertise to customers over what is this balancing act between the user search behavior and the corporate advertising behaviour? The answer is sadly simple. As an independent, is usually at least a 60-hour week. During this time, it deals primarily with his actual work and has not the rest to deal with the numerous developments of advertising. And so much on the backburner will be pushed or not addressed. Almost 50% of SMEs have no homepage almost half of the surveyed SMEs have still no homepage. This Internet presence is today mostly regarded as attractive business card: 94% of surveyed companies would like to inform with their company’s website about their company, 83% want in the Internet new customers win 70% operate a Web site to be found on the Web. But effective search engine marketing for a better visibility on the Internet has one-fifth of the surveyed companies only. Online marketing finally professional simply use just enough to have a home page, not she must be found by the millions of unknown customers. Walker and partners is a consultancy for marketing and accompanied the middle class to the successful online marketing. You want to spend any money? Fine, we advise you free of charge about your options on the Internet. Our contact details are: contact: Walker and partner consulting in marketing and distribution of Nienburg road 14a 30167 Hannover TEL 0511 45 01 37 38 MOB 0173 20 30 511 E-mail WEB

Call Center-bashing Abounds And Unsettled Employees

almato refers to increasing quality of telephone customer service Tubingen, April 26, 2011 increasingly massive aggression towards staff in customer service and part scathing critiques of telephone hotlines in the press make the contact center industry – and especially the staff of the telephone customer service – to create. In addition to the criticism justified over great distances, the almato GmbH sees but also a strong trend to the call center-bashing and a disproportionately harsh assessment of contact centers and their employees by the public. The company from Tubingen missed a fair assessment of the services provided in many places and points out that succeeded the most companies in recent years, to improve telephone customer service. No question, there is to improve much. No callers should be put off too long in a holding pattern, and of course each request should be clarified ideally immediately in the conversation with a professional”, says Thomas Geiling, Marketing Director of almato GmbH in Tubingen. Nevertheless, I advocate to the Church in the village and go back for the hysteria that has come up in some places.

More, hardly a day goes by without some extremely critical headline, in which individual companies or the whole industry be crushed. Here we register a growing demand in recent years clearly quality monitoring solutions. This shows us that the majority of the companies puts everything continuously measure the quality of telephone customer service and to improve.” Recently, an investigation of the Stiftung Warentest of call center industry issued a damning verdict. Test in the March issue of the magazine”ten hotlines were compared by telecommunications providers and evaluated. While no single company received the award”good. “” Four times awarded”the tester the note satisfactory, four adequately”and twice even poorly”. Especially sour paid waiting time as well as the partially met the testers lack of knowledge of call center agents on. Positively mentioned are only the friendliness of agents and the clarity of their statements.

Where do the increasingly critical attitude towards the employees in the customer service, shows a current investigation of the Department of Economics of the Darmstadt University of technology, which speaks of growing aggression of consumers to many employees with customer contact. The study points to an increasing number of verbal conflicts and insults, the staff must cope with those. The study of Darmstadt but also shows that about one-third of the companies due to the growing pressure more to take on training and employee interviews”, explains Thomas Geiling. This encourages us in the opinion that more and more companies recognize the signs of the times and try to access your employees with more expertise and better systems under the arms, on the one hand to improve the customer service, and to take the pressure from the agents. Black sheep and hotlines with There will probably always be poor service, but we are good things, that the upward trend will continue. We appeal therefore, that the good developments are taken once noted and rewarded.” About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0