Receivables Management

Easy call management interface since December is accounts receivable and collection GmbH (ADU collection) now official partner of plentymarkets more generally. ADU collection offers the possibility to collect their receivables to ADU debt collection or credit checks must be transferred in your own online portal now all online shop operators, who use the plentymarkets software. In the online area, there is more and more demand for debt collection services due to the worse becoming payment. A further step in the direction, to present our debt collection services in e-commerce, is for us to cooperate with product,”Burkhard cross Hall, Managing Director of general accounts receivable and collection service GmbH in Osnabruck holds. In the process of e-commerce win the collection, the reduction of debts and also the prevention of this more and more in importance. Shop operators increasingly rely on debt collection company that can offer you a comprehensive service portfolio from a single source. Our Strengths are not only collecting e-commerce, but also the successful debt collection of small claims, which are otherwise often booked out by shop operators. In addition, our processes are TuV certified.

This creates additional confidence in the quality of our services, the shop operator”so cross man. Through the provided interface supports ADU collection shop operators in the Receivables Management and offers a fast and uncomplicated claims processing. The transfer of accounts receivable can be automated from a previously defined Dunning from product. ADU-Inkasso plentymarkets customers offers its services without a minimum contract period and no annual or membership fee. Of credit information, the customer management of the pre-trial and judicial collection procedures to monitor debt collection, ADU collection as a collection specialist in e-commerce professional covers all aspects of debt management. Is beneficial for plentymarkets customers, that it directly in their software the status of each can see a single claim in the customer notes field.

Accessories For Every Booth

Counter systems are essential elements in the design of a fair system as indispensable in the booth planning counters. Through the multiple use, she become true all-rounders. In addition to the classical fields of application at the reception and in the dining area of the fair system used often within the trade fair system. As a product consultant, as well as stamina, or as an information platform serving the counter systems and are available thanks to the different models in various shapes and designs. In addition to the classical information counters are counters for the catering area with a bar attachment.

This paper increases not only the presentation area, but also the storage space and offers to stow away the possibility of including all necessary utensils such as cutlery or crockery. The counter systems in combination with bar stools serve as compact version gladly as tables. By the individual printing, thus also the stamina can be used as advertising space and therefore a big advantage over the usual bar tables. The adaptation to the trade fair stand design is particularly important for the counter systems. Through the use of the booth, the design and the print motifs must be matched to achieve a consistent and harmonious appearance. This goal can be achieved easily using coordinated advertising motifs. The print motifs can be, even exchange for different appearances depending on the counter model.

To enable a complete customization, there are depending on the exhibition system the possibility of cultivation racks to integrate. These are connected with the exhibition stand and are completely designed in the same design as the trade fair system. The modular elements of the mobile exhibition system EX POMADE offer such cultivation racks. Mobility is important criterion when selecting the counter. As a result, racks become constant companions, which can be mounted quickly and easily. At the same time the transport can be simplified mobility, because the counter systems can be often completely dismantled, and are thus extremely space-saving. All other For information about the counter systems, see messesystem accessories /. For more information about the mobile fair systems and mobile booths to the EX POMADE trade fair system, see

Inefficiencies

ORGA survey: instead of integrated processes, application Islands dominate the IT environments in more than every second service providers significant efficiency disadvantages as a result of the heterogeneous software landscape in Karlsruhe, 03.08.2009 in the services and consultancy mainly heterogeneous conditions for the business applications. According to a survey of ORGA GmbH, which was conducted in 246 companies in this sector, this leads to losses in productivity in over 50 percent of the company. Especially applications with project-related processes are proving due to their inadequate integration cost driver. According to a survey of ORGA, applications, which come from a variety of manufacturers are approaching in any second service provider. A data exchange between the individual software products, if any, is insufficiently guaranteed. This applies to just 31 percent of the companies surveyed. A majority, or even complete integration is one of the exceptions: this is only when every fourth service companies and consulting the case. Mainly, the applications deadlines a distinct existence, relating to the implementation of projects related.

So, the skill and resource management is an application island in three-fourths of the service companies. Not much better, it looks at the integration of applications for project management and project controlling. But also in sales and distribution processing and performance capture and billing of projects three of five companies rely on software programs that are isolated. Even the billing is carried out often as an independent and separate operation. Almost half of the companies surveyed uses yet another such island solution. The billing solutions, therefore an integration is still not self-evident. It consists in at least 56 percent of the companies surveyed. According to the service and consulting companies, often significant productivity disadvantages are the painful consequence of heterogeneous conditions. The Inefficiencies have even an order of magnitude of more than 20 percent in every fifth case, they lie between 11 and 20 per cent for a further one-third of the company.

ATVISIO At CeBIT

ATVISIO offers its customers a wide range of solutions through certified technology partnerships with leading business intelligence software vendors, and others with Cubeware, LucNet or Jedox. Because without the Jedox AG, developer of Palo, the leading European open source business intelligence and performance software, on one of your own participation at CeBIT, ATVISIO marks the central point for the popular open source solution at the fair this year. No reason for CeBIT visitors to renounce on the latest information about Palo. The ATVISIO booth is located in Hall 2, stand F 28 on the Pavilion of the Aktionslinie Hessen-IT, in the immediate vicinity of the CeBIT open source forum. Top-class lectures are the hallmark of this meeting place.

For those who want to deepen Palo, visiting ATVISIO is a must. ATVISIO offers the most comprehensive training offering for Palo in Germany. At the CeBIT is the specially developed ATVISIO interested in Palo Training plus package before. Free CeBIT workshops if you are unsure in the choice or optimization of appropriate business intelligence solution, is advised by ATVISIO, a vendor-independent BI professional, precise and can also benefit from free workshops around the themes of analysis, planning, reporting and consolidation on all days of the fair. 5th, 9:30 h – ATVISIO guest live on the net of Peter Bluhm, Managing Director of ATVISIO, is on 5th March at 9.30 am in the CeBIT TV Studio in Hall 17 speech and reply on the subject of selection and implementation of business intelligence solutions”. The show will be broadcast live.

Services From The Boot Camp

Innovative Fraunhofer experts service concepts make really completely different laws than in the world of products apply in the world of services? Companies for the development of new services on the random need idea wait, the brilliant Flash of genius, which then provides a competitive advantage. These and similar questions are of high practical importance for all those, which are responsible, new services invent, or but to improve the quality and efficiency of existing services. The consistent further development of services remains one of the most important disciplines, to bind customers and to expand its market position. The Fraunhofer IAO offers practical answers to such questions. Starting from the assumption that the services sector in terms of developing all sorts of can learn from the classic product development, systematic methods are provided to bring new services to the market, or existing Range of services more efficient and customer-friendly. Plays a special role in shaping so-called soft factors “, how about the interaction between service providers and customers. The Fraunhofer IAO enables interested companies, networks and associations, the topic service development in the form of boot camps, seminars or workshops to deepen.

In this context, interested participants can not only general approaches and methods of the new service development “to learn, but also a corporate individual and intensive coaching for current, service-related projects. How successful can be a such exchange between business and science, showed an international recently. Boot camp with the after sales advanced planning service management forum “(ASAP SMF) from Italy. The ASAP SMF is a platform which operated Brescia, Florence, and Milan from universities in Bergamo, and includes over 50 industrial and service companies. One Delegation of the ASAP SMF, consisting of the representatives of the participating universities of but also individual companies such as E.g. Astelav, Ceccato, de’ Longhi, Epson, Oce and stream global services attended the boot camp the art and practice of new service development at the Fraunhofer IAO part and developed together further approaches to design and optimize their service ideas.

Frank Rechsteiner

The companies ‘ HYPE the training professionals ‘ company offer an executives of coaching for IT. “The owner of HYPE, Frank Rechsteiner, reports: each coaching requires first a becoming acquainted before you decide to take the next step”. For this reason, we describe our model of a possible sequence of your coaching. In a first personal meeting or, on request also by phone, we get to know us and be discreet and very individual, your personal situation, wishes, ideas, and goals discuss, analyze and scrutinize. We clarify your expectations on me and the coaching. Where do you need my support and where there is need for advice. We figure this out together.

In this case, determine the intensity and openness themselves and give me your feedback. After the first conversation, we decide whether we fit”, because this is of crucial importance for further coaching. It is my personal wish that you feel and go with a happy and good feeling in our coaching. Then, we achieve your goals together and thus put the positive and decisive aspects for your future. In the short term or over a longer period of time. Then looks our approach: develop focus your goal step by step accompanied by yourself at your destination make sure you clarifying your objective of taking stock of the current situation of possible options and talk to our experts. How well you feel already after the first discussion we are looking forward to you.

Waste Of Money By SMEs In Advertising In Germany

Small and medium-sized enterprises invest in false advertising media and destroy expensive money German medium-sized businesses invested its advertising spending to the customers over medium-sized businesses and marketing like advertising actually medium-sized enterprises (SMEs) with low budgets in Germany? “” According to a recent study by psyma and GfK SME and advertising “find consumers today digital”, but SMEs invest still analog”. 75% of the advertising budgets of the middle class go in print media more than 75% of an average 1,000 to 5,000 advertising budgets of companies in go in price-intense print media. Today, 44% of all around 1.3 billion local searches in the Internet held but as the psyma/GfK study shows. Every second search is even already Web-based in search of specific companies and service providers. Customers find out on the Internet with technological smartphones, affordable Internet flat rates and fast data connections consumers quickly find information about the services of regional companies on the Internet today at any time and easily. However, while German consumer long on the Internet at home are still invest regional companies in traditional advertising as about printed business directories, regionaleAnzeigenblatt or the local newspaper.

Companies advertise to customers over what is this balancing act between the user search behavior and the corporate advertising behaviour? The answer is sadly simple. As an independent, is usually at least a 60-hour week. During this time, it deals primarily with his actual work and has not the rest to deal with the numerous developments of advertising. And so much on the backburner will be pushed or not addressed. Almost 50% of SMEs have no homepage almost half of the surveyed SMEs have still no homepage. This Internet presence is today mostly regarded as attractive business card: 94% of surveyed companies would like to inform with their company’s website about their company, 83% want in the Internet new customers win 70% operate a Web site to be found on the Web. But effective search engine marketing for a better visibility on the Internet has one-fifth of the surveyed companies only. Online marketing finally professional simply use just enough to have a home page, not she must be found by the millions of unknown customers. Walker and partners is a consultancy for marketing and accompanied the middle class to the successful online marketing. You want to spend any money? Fine, we advise you free of charge about your options on the Internet. Our contact details are: contact: Walker and partner consulting in marketing and distribution of Nienburg road 14a 30167 Hannover TEL 0511 45 01 37 38 MOB 0173 20 30 511 E-mail WEB

Call Center-bashing Abounds And Unsettled Employees

almato refers to increasing quality of telephone customer service Tubingen, April 26, 2011 increasingly massive aggression towards staff in customer service and part scathing critiques of telephone hotlines in the press make the contact center industry – and especially the staff of the telephone customer service – to create. In addition to the criticism justified over great distances, the almato GmbH sees but also a strong trend to the call center-bashing and a disproportionately harsh assessment of contact centers and their employees by the public. The company from Tubingen missed a fair assessment of the services provided in many places and points out that succeeded the most companies in recent years, to improve telephone customer service. No question, there is to improve much. No callers should be put off too long in a holding pattern, and of course each request should be clarified ideally immediately in the conversation with a professional”, says Thomas Geiling, Marketing Director of almato GmbH in Tubingen. Nevertheless, I advocate to the Church in the village and go back for the hysteria that has come up in some places.

More, hardly a day goes by without some extremely critical headline, in which individual companies or the whole industry be crushed. Here we register a growing demand in recent years clearly quality monitoring solutions. This shows us that the majority of the companies puts everything continuously measure the quality of telephone customer service and to improve.” Recently, an investigation of the Stiftung Warentest of call center industry issued a damning verdict. Test in the March issue of the magazine”ten hotlines were compared by telecommunications providers and evaluated. While no single company received the award”good. “” Four times awarded”the tester the note satisfactory, four adequately”and twice even poorly”. Especially sour paid waiting time as well as the partially met the testers lack of knowledge of call center agents on. Positively mentioned are only the friendliness of agents and the clarity of their statements.

Where do the increasingly critical attitude towards the employees in the customer service, shows a current investigation of the Department of Economics of the Darmstadt University of technology, which speaks of growing aggression of consumers to many employees with customer contact. The study points to an increasing number of verbal conflicts and insults, the staff must cope with those. The study of Darmstadt but also shows that about one-third of the companies due to the growing pressure more to take on training and employee interviews”, explains Thomas Geiling. This encourages us in the opinion that more and more companies recognize the signs of the times and try to access your employees with more expertise and better systems under the arms, on the one hand to improve the customer service, and to take the pressure from the agents. Black sheep and hotlines with There will probably always be poor service, but we are good things, that the upward trend will continue. We appeal therefore, that the good developments are taken once noted and rewarded.” About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0

Card Service Presents Solutions

Kartendienstleister is ITB 2010 at booth 117 in Hall 10.1 to find Frankfurt am Main, 02.03.2010. Kartendienstleister and network operators B + S card service presents practical solutions for cashless payments in the tourism sector at the international tourism Exchange (ITB) in Berlin (10-March 14, 2010). At booth 117 in Hall 10.1 of the Berlin exhibition grounds visitors of ITB can check the plan (BSP), inter alia via the connection from B + S in the billing and settlement, about the service provider can take over the worldwide credit card billing for flight tickets. Also, the joint venture of the German savings bank publishing house on the most successful tourism fair in the world explains how travel agencies can benefit from the direct interface of B + S systems to the Amadeus system for the distribution of tourism services. Other highlights of the trade fair appearance of B + S be a live presentation of the contactless payment, as well as information about important security standards such as PCI DSS (payment card industry data Security standard) be. The billing and settlement plan (BSP) is the world’s leading system for easy handling of ticket sales of airlines with a turnover of 80 per cent. The solution replaces a total payment of separate transactions between travel agencies and airlines and so greatly simplifies the overall flow.

B + S card service has a BSP connection and can the credit card billing tickets offer worldwide airlines on this way. Interface to Amadeus for the 85 percent of all German travel agencies that sell their services with the help of the Amadeus system, particularly convenient is the acceptance of credit and debit cards with B + S. B + S experts explain how the interface screen to the so-called CC by Amadeus can simplify just pay in travel agencies, at your ITB stand. There the visitors can test the new technology of contactless paying themselves in practice. At the live terminals B + s demonstrates how quickly the payments expire, where no Contact between card and reader must take place. Contactless payment is suitable especially for companies in the catchment area of airports, railway stations or even vacation areas, where many people would pay for smaller purchases within shortest possible time. The transaction is transmitted in between card and reader by radio”, Lars Gate s, Sales Manager travel & entertainment at B + S.

discussed security retains wide top priority on the agenda is the question for B + S at ITB also security. In Berlin, the Kartendienstleister among other things about the requirements of the standards PCI DSS informed. These provisions of the credit card organizations require their own certifications partly at the dealers and other points of acceptance”, explains Lars Gate s. We declare at our booth, what must be followed it exactly.”

Corporate Finance Procurement

Seminar / workshop on April 23rd, 2008 in Gottingen, Dr. Werner financial services AG offers its successful compact seminar to raising equity capital as a funding supplement also in the spring of 2008 at preferential conditions. The seminar provides detailed information about all the ways to more growth capital and stimmrechtsloses equity investors and investors (individual investor offering about mezzanine fund / investment companies / private equity or through private placements through diversified investors). Dr. Werner experts network is on the subject of practical equity capital – especially for small businesses – the special opportunity to visit the meeting on April 23, 2008 in Gottingen to a spring special price of 179,-(instead of 489,-). In the compact seminar in corporate finance, procurement of equity, mezzanine capital, bank independent financing and employee participation”make the speakers in detail the structures and various forms of bankenunabhanigen corporate finance “mezzanine and other equity dar, also inform a small capital funding” for small businesses and start-ups with low capital requirements without prospectus until about 500.000,-. Practice notes provide for the acquisition of the permit-free “small capital”, extensively describe the flow of capital, explain the practical placement paths and finally arrive at the financial communications as a means of acquiring successful investor.

Meeting date: Wednesday, April 23, 2008, 10.00 to 17.00 in the Clarion Parkhotel Gottingen participants secure for themselves for the future of your company or the companies advised by you so important information tab in the framework of the independent corporate finance. Those interested can book your place in the practitioner workshop. Extensive documentation and specialist brochures, lunch breaks drinks/pastries are included! Contractors and consultants can call 0551 / 99964-240 (contact person: Ms. Orlowicz) book or with the application form for a special price on the website: book. For more information Dr. Werner financial services AG refers in addition to her book”financing, that appeared as volume 6 the Handelsblatt medium-sized library in the fall of 2007.