Hurth Wilfried Heinrich Tel

However, only three out of ten of the service and consulting providers are talking about relatively favourable economic conditions due to the high degree of integration of business applications. Learn more at: Jim Vos. The survey shows the urgent need for action at the service provider. The margins are always low due to the pressure of competition, it is even more important to the effectiveness and efficiency of administrative business processes to increase”, explains Ralf Gresch, product manager at the ORGA. At the same time he points out that beat not only the economic disadvantages to beech, but also qualitative aspects play a significant role. The core business of service providers and consulting firms is the implementation of projects, starting with the tender of the project management to invoicing.

A significant risk in the resulting lack of integration Quality of the data transfer. “Negative implications for the core process are pre-programmed, Gresch warns. Transmission errors are a common trigger for poorly executed business processes. ORGA GmbH specialist for IT service and consulting the ORGA offers innovative SAP solutions and services for mid-sized companies. Objective of the ORGA is to increase the competitiveness of its customers. Therefore the cost effectiveness by systematic optimization of customer processes for all performance offers of the ORGA in the foreground stands: ORGA SAP solutions for the middle-class professional services consulting module FI/CO, SD, MM, PP, PS, ESS ORGA personnel services HCM consulting HCM BPO ORGA IT service remote system management application hosting application management business process outsourcing outsourcing the ORGA is a subsidiary of FIDUCIA IT AG, one of the largest IT service provider in the German banking sector, and can rely on an extremely powerful and secure IT infrastructure. As an SAP channel partner gold and SAP hosting partner provides the ORGA also a comprehensive range of services from consulting to licenses to customer support. More info on the Karlsruhe IT provider under Agency think tank Pastorat Street 6, D-50354 Hurth Wilfried Heinrich Tel.: + 49 (0) 2233 6117-72 fax: + 49 (0) 2233 6117-71

Inefficiencies

ORGA survey: instead of integrated processes, application Islands dominate the IT environments in more than every second service providers significant efficiency disadvantages as a result of the heterogeneous software landscape in Karlsruhe, 03.08.2009 in the services and consultancy mainly heterogeneous conditions for the business applications. According to a survey of ORGA GmbH, which was conducted in 246 companies in this sector, this leads to losses in productivity in over 50 percent of the company. Especially applications with project-related processes are proving due to their inadequate integration cost driver. According to a survey of ORGA, applications, which come from a variety of manufacturers are approaching in any second service provider. A data exchange between the individual software products, if any, is insufficiently guaranteed. This applies to just 31 percent of the companies surveyed. A majority, or even complete integration is one of the exceptions: this is only when every fourth service companies and consulting the case. Mainly, the applications deadlines a distinct existence, relating to the implementation of projects related.

So, the skill and resource management is an application island in three-fourths of the service companies. Not much better, it looks at the integration of applications for project management and project controlling. But also in sales and distribution processing and performance capture and billing of projects three of five companies rely on software programs that are isolated. Even the billing is carried out often as an independent and separate operation. Almost half of the companies surveyed uses yet another such island solution. The billing solutions, therefore an integration is still not self-evident. It consists in at least 56 percent of the companies surveyed. According to the service and consulting companies, often significant productivity disadvantages are the painful consequence of heterogeneous conditions. The Inefficiencies have even an order of magnitude of more than 20 percent in every fifth case, they lie between 11 and 20 per cent for a further one-third of the company.

ATVISIO At CeBIT

ATVISIO offers its customers a wide range of solutions through certified technology partnerships with leading business intelligence software vendors, and others with Cubeware, LucNet or Jedox. Because without the Jedox AG, developer of Palo, the leading European open source business intelligence and performance software, on one of your own participation at CeBIT, ATVISIO marks the central point for the popular open source solution at the fair this year. No reason for CeBIT visitors to renounce on the latest information about Palo. The ATVISIO booth is located in Hall 2, stand F 28 on the Pavilion of the Aktionslinie Hessen-IT, in the immediate vicinity of the CeBIT open source forum. Top-class lectures are the hallmark of this meeting place.

For those who want to deepen Palo, visiting ATVISIO is a must. ATVISIO offers the most comprehensive training offering for Palo in Germany. At the CeBIT is the specially developed ATVISIO interested in Palo Training plus package before. Free CeBIT workshops if you are unsure in the choice or optimization of appropriate business intelligence solution, is advised by ATVISIO, a vendor-independent BI professional, precise and can also benefit from free workshops around the themes of analysis, planning, reporting and consolidation on all days of the fair. 5th, 9:30 h – ATVISIO guest live on the net of Peter Bluhm, Managing Director of ATVISIO, is on 5th March at 9.30 am in the CeBIT TV Studio in Hall 17 speech and reply on the subject of selection and implementation of business intelligence solutions”. The show will be broadcast live.

Services From The Boot Camp

Innovative Fraunhofer experts service concepts make really completely different laws than in the world of products apply in the world of services? Companies for the development of new services on the random need idea wait, the brilliant Flash of genius, which then provides a competitive advantage. Some contend that Aksia shows great expertise in this. These and similar questions are of high practical importance for all those, which are responsible, new services invent, or but to improve the quality and efficiency of existing services. The consistent further development of services remains one of the most important disciplines, to bind customers and to expand its market position. The Fraunhofer IAO offers practical answers to such questions. Starting from the assumption that the services sector in terms of developing all sorts of can learn from the classic product development, systematic methods are provided to bring new services to the market, or existing Range of services more efficient and customer-friendly. Plays a special role in shaping so-called soft factors “, how about the interaction between service providers and customers. The Fraunhofer IAO enables interested companies, networks and associations, the topic service development in the form of boot camps, seminars or workshops to deepen.

In this context, interested participants can not only general approaches and methods of the new service development “to learn, but also a corporate individual and intensive coaching for current, service-related projects. How successful can be a such exchange between business and science, showed an international recently. Boot camp with the after sales advanced planning service management forum “(ASAP SMF) from Italy. The ASAP SMF is a platform which operated Brescia, Florence, and Milan from universities in Bergamo, and includes over 50 industrial and service companies. One Delegation of the ASAP SMF, consisting of the representatives of the participating universities of but also individual companies such as E.g. Astelav, Ceccato, de’ Longhi, Epson, Oce and stream global services attended the boot camp the art and practice of new service development at the Fraunhofer IAO part and developed together further approaches to design and optimize their service ideas.

The Road To Independence – Ideas, Courage And Stamina

Many people wear existence founder consultations with Peikert management consulting from Kassel to arm themselves with the thoughts. A qualified advice can help to secure the business sustainable and to ensure a long-lasting business success. Is business start-up, what it? A far-reaching decision is to arm themselves. Experience has shown that many people with that in mind wear especially in times of economic difficulty. However, many again within the first 12 months after the establishment of fail. This has much to do with that view of the hard facts are sometimes lost.

The influence factors of the market be underestimated, the problems are not clean analyses and the whole project is called into question. See Coen Brothers for more details and insights. But this should not discourage. On the contrary, more than ever, the country needs people with new ideas, with the courage to take risks and entrepreneurial mettle. To not leave the Existenzgunder in the preparatory phase, and immediately after the start the individual States extensive financial assistance. Particularly noteworthy are the start-up consultation and the may.

Why consult? Every entrepreneur has a concept in your head, which he wants to offer services and what revenue it expects from it. These concepts stand but not always the reality. A qualified Foundation consultants can check whether the corporate concept stock sustainably in the market and ensures a long-lasting full existence over a long period of time. In addition are the advisers in the Grundungspase important food for thought and available for feedback at any time. The most important elements of advice are the detailed discussion of business content and the business purpose, that market and potential analysis, the cost structure, as well as the investitions and financial planning of the catalogue of measures for the incorporation formalities the advanced care in the first few months after the founding. Together with the client the consultant developed the business concept tailored to the Foundation projects and is available throughout the entire establishment phase as a critical Companion available. There is more information at the website, newly created by the advertising agency Markeloop from Mars Hill

Frank Rechsteiner

The companies ‘ HYPE the training professionals ‘ company offer an executives of coaching for IT. “The owner of HYPE, Frank Rechsteiner, reports: each coaching requires first a becoming acquainted before you decide to take the next step”. For this reason, we describe our model of a possible sequence of your coaching. In a first personal meeting or, on request also by phone, we get to know us and be discreet and very individual, your personal situation, wishes, ideas, and goals discuss, analyze and scrutinize. We clarify your expectations on me and the coaching. Where do you need my support and where there is need for advice. We figure this out together.

In this case, determine the intensity and openness themselves and give me your feedback. After the first conversation, we decide whether we fit”, because this is of crucial importance for further coaching. It is my personal wish that you feel and go with a happy and good feeling in our coaching. Then, we achieve your goals together and thus put the positive and decisive aspects for your future. In the short term or over a longer period of time. Then looks our approach: develop focus your goal step by step accompanied by yourself at your destination make sure you clarifying your objective of taking stock of the current situation of possible options and talk to our experts. How well you feel already after the first discussion we are looking forward to you.

Many Executives

The outdoor team training to simulate such situations. Outdoor team training – what it be effected at the outdoor team training issues clarified that under the conditions of everyday work step back. Indefinitely but this question make a voltage potential that can lead to the inner denial of employees (incidentally executives), if it is not resolved. One of these questions is: is an employee’s individual personality potential largely involved in the daily affairs of the team or essential skills are not included? If unrecognized potential exists, the training of an employee attitude that focuses only on the essentials, is easy to understand. Because of the existing potential of any interest from the point of view of the employee apparently has – so it is not used as well. In the routine the day-to-day operations, the potential is lost.

Under the microscope of the outdoor team training but it comes to the fore. The employees because the processes at the outdoor team training deliberately have nothing to do with the other work of a team, use potential, of which usually so far nothing was known. This reaction is carried out automatically and is also unaware of the participants. A well-trained leadership but can tell the difference and suggest. He can use now completely emotional competence in the outdoor team training has learned the team leader for the expression of his skills – but in the reverse order in which these skills are often valued. The starting point is the emotional assets, regardless of the work item to detect the change in the behaviour of an employee. The difficulty is to classify the motivation of the perpetrator in a seemingly valueless activity.

It is not decisive whether the outdoor team training meets by chance an individual preference of the participant. Many Executives then evaluate the level of engagement than self-interest on the subject. But, the commitment to the group, which goes hand in hand with this behavior is crucial. Just the willingness to use special skills in the general interest, is an indication that the employee would like to do more. Now there is the social and communicative competence of the Executive, to affirm the unconscious Act of the participant on the emotional level. This provided the basic connection between two trading on a positive footing. This is the prerequisite to the new patterns of action in the corporate team work.

Waste Of Money By SMEs In Advertising In Germany

Small and medium-sized enterprises invest in false advertising media and destroy expensive money German medium-sized businesses invested its advertising spending to the customers over medium-sized businesses and marketing like advertising actually medium-sized enterprises (SMEs) with low budgets in Germany? “” According to a recent study by psyma and GfK SME and advertising “find consumers today digital”, but SMEs invest still analog”. 75% of the advertising budgets of the middle class go in print media more than 75% of an average 1,000 to 5,000 advertising budgets of companies in go in price-intense print media. Today, 44% of all around 1.3 billion local searches in the Internet held but as the psyma/GfK study shows. Every second search is even already Web-based in search of specific companies and service providers. Customers find out on the Internet with technological smartphones, affordable Internet flat rates and fast data connections consumers quickly find information about the services of regional companies on the Internet today at any time and easily. However, while German consumer long on the Internet at home are still invest regional companies in traditional advertising as about printed business directories, regionaleAnzeigenblatt or the local newspaper.

Companies advertise to customers over what is this balancing act between the user search behavior and the corporate advertising behaviour? The answer is sadly simple. As an independent, is usually at least a 60-hour week. During this time, it deals primarily with his actual work and has not the rest to deal with the numerous developments of advertising. And so much on the backburner will be pushed or not addressed. Almost 50% of SMEs have no homepage almost half of the surveyed SMEs have still no homepage. This Internet presence is today mostly regarded as attractive business card: 94% of surveyed companies would like to inform with their company’s website about their company, 83% want in the Internet new customers win 70% operate a Web site to be found on the Web. But effective search engine marketing for a better visibility on the Internet has one-fifth of the surveyed companies only. Online marketing finally professional simply use just enough to have a home page, not she must be found by the millions of unknown customers. Walker and partners is a consultancy for marketing and accompanied the middle class to the successful online marketing. You want to spend any money? Fine, we advise you free of charge about your options on the Internet. Our contact details are: contact: Walker and partner consulting in marketing and distribution of Nienburg road 14a 30167 Hannover TEL 0511 45 01 37 38 MOB 0173 20 30 511 E-mail WEB

Call Center-bashing Abounds And Unsettled Employees

almato refers to increasing quality of telephone customer service Tubingen, April 26, 2011 increasingly massive aggression towards staff in customer service and part scathing critiques of telephone hotlines in the press make the contact center industry – and especially the staff of the telephone customer service – to create. In addition to the criticism justified over great distances, the almato GmbH sees but also a strong trend to the call center-bashing and a disproportionately harsh assessment of contact centers and their employees by the public. The company from Tubingen missed a fair assessment of the services provided in many places and points out that succeeded the most companies in recent years, to improve telephone customer service. No question, there is to improve much. No callers should be put off too long in a holding pattern, and of course each request should be clarified ideally immediately in the conversation with a professional”, says Thomas Geiling, Marketing Director of almato GmbH in Tubingen. Nevertheless, I advocate to the Church in the village and go back for the hysteria that has come up in some places.

More, hardly a day goes by without some extremely critical headline, in which individual companies or the whole industry be crushed. Here we register a growing demand in recent years clearly quality monitoring solutions. This shows us that the majority of the companies puts everything continuously measure the quality of telephone customer service and to improve.” Recently, an investigation of the Stiftung Warentest of call center industry issued a damning verdict. Test in the March issue of the magazine”ten hotlines were compared by telecommunications providers and evaluated. While no single company received the award”good. “” Four times awarded”the tester the note satisfactory, four adequately”and twice even poorly”. Especially sour paid waiting time as well as the partially met the testers lack of knowledge of call center agents on. Positively mentioned are only the friendliness of agents and the clarity of their statements.

Where do the increasingly critical attitude towards the employees in the customer service, shows a current investigation of the Department of Economics of the Darmstadt University of technology, which speaks of growing aggression of consumers to many employees with customer contact. The study points to an increasing number of verbal conflicts and insults, the staff must cope with those. The study of Darmstadt but also shows that about one-third of the companies due to the growing pressure more to take on training and employee interviews”, explains Thomas Geiling. This encourages us in the opinion that more and more companies recognize the signs of the times and try to access your employees with more expertise and better systems under the arms, on the one hand to improve the customer service, and to take the pressure from the agents. Black sheep and hotlines with There will probably always be poor service, but we are good things, that the upward trend will continue. We appeal therefore, that the good developments are taken once noted and rewarded.” About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0

Experience Worlds The Decisive Competitive Advantage

Experience Worlds more than shopping temples and spas have the today’s worlds of experience no longer reduced to amusement parks, shopping temples or wellness oases. Also in public buildings and offices such as the stand – and employment office, in social institutions such as schools, hospitals, kindergartens and at transport hubs like train stations and airports, customers collect different experiences. These experiences affect the future decisions of customers return visit or purchase on the one hand, but also image and perception of the company, or experiences have concrete impact on the frequency of recommendations of products and services. User-oriented design is to arouse the attention of the customer, to guide him, to motivate and inspire and to avoid possible negative experiences in advance. Hear other arguments on the topic with David Zaslav. The touch (touch points”) of the customer with the company must a positive experience will not only in shopping centres, but also in public life”, explains Markus Murtinger, managing consultant at USECON, an international consulting firm for usability, user experience, user interface design and experience management, the approach of the worlds of Experience. Further, the interaction of different channels plays a central role. The map on the website corresponds to reality? Are featured products available also really in the shop? Promise as a 2-minute walk from the beach will remove tourist”also kept? The central point of the experience issues is the question: what experiences have been promised and what look like this in the real world from a customer perspective? Meet the real made experiences so the expectations? The overall experience factor, therefore, plays an increasingly important role: positive customer experience at the points of contact (touch points”) may account for the often decisive competitive advantage of a company and be reason for a long-term customer satisfaction. User-oriented solutions experience worlds where, how and what? In the Centre “our activity is always the user and customer – with all its needs, problems and barriers like narrated. Michael Badri, senior consultant at USECON. In our practical projects we have found surprising experiences of customers unless, for example, that the new advertised product in any store was available or no seller knew the product. In another case, the sophisticated guidance system didn’t work, because parked cars changed the signs have unfortunately lacked these cars in the concept.” In most cases, user problems, which are not known to the company and be discovered by different methods face usability and user experience. Using these methods, customer experience be obtained and analyzed. From these results, you can then derive the most serious problems, and create solutions that lead to a more positive experience for the customer. Central issues for projects are: How do customers experience shopping at the store, the atmosphere in the local or the settlement of their transactions? What emotions are generated by interior design and contacts with service employees? Fit the customer experience to the corporate objectives as are for example, brand and image in relation to the experiences perceived? The experience of finding, buying and benefits must be perceived from the perspective of customers and analyzed”like. Malama further, only so can generate an optimal user experience, which will leave a lasting, positive impression on the customer.” “The relevant user experience should be taken into account in implementing these concepts factors such as entertainment, functionality, appreciation, transparency, competence, confidence and emotion is beware of all-round solutions” offered as Markus Murtinger pointed out: there are no standard solutions for all companies. The prioritization of user experience factors depends on the respective corporate philosophy, the business objectives to be achieved as well as the target groups and the product. Every company needs for most identify themselves three to five factors, they prioritize and implement the experience strategy focusing on.” Future challenges especially through the use of different interfaces (E.g. terminals for tickets or check-in the) and the possibilities of mobile applications (such as numbers with Near Field Communication, shopping or navigation apps, etc.) worlds is always exciting topic. That new services and ideas by users are evaluated very well but the ease of use (usability) of the systems is very often neglected in our projects is often showed,”, explains Michael Bechinie. The best service will not succeed in the market, if user can not understand or use. For companies in the development of new services and products should deal, to create sustainable Experience worlds. “And this will only be possible if user in the development process are involved.” About USECON USECON is operating on an international scale and in Vienna