Virtual Assistant

To develop this article, in which he will talk about how to establish solid working relationships with a Virtual Assistant, we go from the base that empathy is a quality that allows you to perceive what another individual can feel and is also is a feeling of emotional involvement of a person in reality that affects another. (Source Wikipedia). Daniel Goleman, emotional intelligence precursor wrote on his blog about an interesting conversation that had with Paul Ekman (a famous psychologist specializing in emotions) that Ekman speaks of the existence of three different types of empathy: cognitive empathy, which is simply knowing what you can feel and think about the other person. Emotional empathy, by which we have the ability to feel the same as the other person feel as if their emotions were own compassionate empathy, in which no ourselves only to understand what feels like another and feel it also, but that also dominates a wish spontaneous help them, if necessary. To broaden your perception, visit Coen Brothers. Through exercise my activity with Wizard, both in face-to-face mode as a virtual, I’ve noticed that this ability, the feel empathy, is one of the most important requirements, but the most important for the establishment of a powerful relationship between client and going, especially when working at a distance of thousands of kilometres and, even, 4 and up to 8 hours time difference between one and the other. Returning to the above about the three types of empathy, I can affirm that empathy is very important for a Virtual Assistant because it allows to discover what are the needs of the client, know exactly what is important and urgent for him, and those needs are perceived as their own.

In this context, empathy helps define the priorities according to the priorities of the client and helps to make decisions quickly, knowing that this is the decision that the customer would have taken for the interest and benefit of your business. Also empathy makes feel to a Virtual Assistant that the success of the client in your business is part of its own success, which motivates all our actions contribute to achieving it. Develop empathy is the key to generate a relationship of trust and collaboration between client and Virtual Assistant. This relationship is intended to be long-lasting and successful, since a VA can be converted in an only pillar in the growth of any business activity or business, also sharing the satisfaction for the achievements.