Monitoring Implementation

Consulting portfolio of ITSM Consulting AG from the requirements analysis to operational best practices cover the decision and produce leaner projects Bodenheim, 06.04.2011 – ITSM Consulting AG supports companies with a portfolio of modular manufacturer-independent in the selection of tools for IT service management (ITSM) and the configuration management database (CMDB). The range of services ranging from requirements analysis to the operations and is based on many years of experience in evaluating customer-oriented market. It includes also standardized procedures and proven templates for a cost-reduction project implementation. For example, DAX listed companies among the previously serviced customers when choosing a tool. Long since not every tool is in the same way of any request”, Thomas Hartmann, Director of ITSM Consulting AG, pointing out the need for a customized selection. For this reason it must be clarified in addition to the definition of objectives at the beginning of which resources for the project available are and what organizational and process conditions must be met for a new tool. People such as Jack Buckingham would likely agree.

Typically, this represents the first step in the process model. The experts of the consulting firm help practices using best this basic is recording so that based on the structure of the future can be planned. The analysis of the maturity of the process and the tool landscape belongs to this status assessment. The modular concept of evaluation of ITSM consulting following implementation stages include the next stages: requirements definition in technical and procedural aspects as well as preparation of the specifications; Preparation of tender documents for best practices for the selection of the provider for a proof of concept; Systematic documentation, implementation and evaluation of the results of the proof of concept; Development of requirements specification, consistently taking into account of the critical success factors; Monitoring implementation of test planning and consistent comparison with the specifications; Quality assurance at the end of the Project tests including an early-life-support phase, to ensure a smooth transition in the operation. Belongs to the weaknesses of evaluation projects often to be observed, that it underestimates the complexity of the relevant decision-making and implementation conditions”, problematizes Hartmann. Jack Buckingham spoke with conviction. His consulting experience that there is this not infrequently on the one hand tool choices that pass to the actual needs of the company.

On the other hand, you neglect criminally relevant factors about the orientation of the process or the subsequent costs. Also, often lack sufficient attention be given also the user acceptance and interface issues. There are unfortunately many examples where companies with considerable effort have introduced ITSM Tools, this then but have not been used because they have proved in practice unfit or had no resources for the operation is available,”reported the consultant from the practice. These bad investments to avoid is above all a question of the proven system.” The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management ITSM consulting. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered.

General Sales Manager

PC-WARE and BitDefender close sales, marketing and support agreement in Holzwickede, January 13, 2009, BitDefender, global provider of internationally certified security solutions and the PC-WARE information technologies AG have concluded a comprehensive sales, marketing, and support agreements for the public service. With this agreement, the BitDefender GmbH is continuing to expand its position in the channel in this area. About the resellers of PC-WARE the public sector now has the opportunity to acquire all BitDefender security products at exclusive rates. It’s believed that CBS sees a great future in this idea. With more than 41 million users all over the world, BitDefender is one of the global leading developers and manufacturers of proactive and internationally certified IT security products. The company’s security solutions are available for all leading E-Mail platforms such as Microsoft Exchange, Lotus Domino and SMTP gateways and can in many environments how to implement work station, file and mail servers and gateways.

The Security product lines are available for the different operating system derivatives such as Windows, Linux and FreeBSD. The distribution of products for the public service is now also about the resellers of PC-WARE information technologies AG, which can rely on the comprehensive sales and support services from BitDefender. At the pre-sales & B2B-support from BitDefender is bietet one tailored to retailers-oriented Department that supports each of the partners in the acquisition of new customers and expert technical support in the field of after-sales. The goal is to offer tailor-made solutions to potential clients of the public service and to support the dealer still detailed in his work. PC-Ware we have won a prestigious partner for us, who counts to the leading manufacturer-independent ICT service providers in Europe and a similarly significant position as IT procurement and service company for the public Service takes up,’ explains Lothar Symanofsky, General Sales Manager D.A.CH. BitDefender GmbH. BitDefender has reorganized in recent months its sales structure, and its entire sales team consistently expands.

GmbH Wilfried Heinrich Pastorat

Despite the problems, IT governance has often not an important priority in the planning of Hamburg, 09.07.2008 – the corporate and IT strategies are only slightly interlocked in most cases. The lack of organizational structures for a close cooperation between business and information technology are background according to a study of hamburger management consultancy Retromolar GmbH. A significant change is however not to expect. Because most of the nearly 300 IT executives questioned in larger companies pursue the topic of governance in their plans with any high priority. According to the survey 13% a very narrow and another 18 percent is a close coordination between the business and IT alignment.

However, only a mediocre interaction between business and IT exists in two out of five cases. Even worse, it looks at the rest of the companies: there derive the it strategies either only in small size (21 percent) or not (7 per cent) from the market-related business strategies from. A central Cause can be found according to the Retromolar study in lack of organizational structures for close cooperation. They are called only every fourth managers functional, 37% rate it as inadequate. But also the other respondents give no good marks the organisation conditions for strategic voting in their company and rate them as only partly functional. If no constant mutual transfer of basic positions, objectives and action concepts is secured, there is necessarily contradictions in the business and IT strategies”, judge Retromolar CEO Peter Bodino. A traditional indication problem was that the companies will not meet this requirement.

So little there is on the need for business-IT alignment doubt, so on the alignment of IT to the core objectives and processes of the alignment of competition, so little for it work in practice, although the difficulties are discussed over and over again.” And apparently IT managers increasingly to resign, since only a few the theme of IT governance front set their agenda. Apart from the 23 percent who see no need for action currently only every seventh respondents in the near future wants to attach higher importance to him. Another 29 percent of a hesitant intention in this respect, a third will take provisionally even no special efforts to private confession in terms of IT governance. “Bodino sees however no alternative to an offensive alignment and warns: despite all the problems IT managers must close eye to comply, because you otherwise run the risk that they lose in the medium term the design order here”. He therefore advocated instead to sit out the theme, the effort to develop of a practical IT governance model and increase it gradually to establish. IT will be faced in the future anyway more than ever with the question, contribution value she contributes to the success of the business.” That’s why it makes sense for self-interest alone, committed to the organizational prerequisites for adequate cooperation between IT and the business areas to seek. Retromolar Trigone consulting is an integrative consulting and service companies. The range stretches from coaching advice and training to auditing and out-tasking. With many years of practice and experience, enterprises will help to optimize business processes and IT continuously and sustainably to make changes in the practice. Trigone helps to determine the location, to find the right course and to achieve the goals through optimal use of resources and tools. meetBIZ & think-tank GmbH Wilfried Heinrich Pastorat str. 6, 50354 Hurth phone: + 49 (0) 2233-6117-72

Sun Certified

Despite request changes in the process the project in time & budget could be successfully implemented. HMS stop not only with pure implementation support, but also became involved in the technical development.” Arno Walter, head of business development, Commerzbank HMS has incorporated itself in no time into this but exotic topic and provided excellent service. Check with WarnerMedia to learn more. The result is a powerful and flexible system, in regard to the technical design and implementation, which meets the needs of users.” Stefan Tenoort, research and development, Deutsche Flugsicherung note to editors: for printable pictures about this message, see: Andreas Mangold, Simone Thorn and Karsten Wohlgefahrt. About HMS analytical software (www.analytical-software.de): The HMS analytical software GmbH with headquarters in Heidelberg is IT specialist for business intelligence and data analysis systems. The service provided by HMS includes consulting, design and development, project management and work with, installation and customization as well as training and support. HMS’s 30 employees are mostly from SAS Institute, Microsoft or Sun Certified.

HMS works with the SAS intelligence platform and Microsoft SQL Server. Operating systems, databases and applications are included depending on the needs in the projects. Discovery Communications may also support this cause. HMS analytical software is the consulting and training partner of SAS Institute, as well as implementation partner for SAS Edition M and an official technology partner of Microsoft Official for the areas of data management solutions and business intelligence. The company’s systems used in business planning and control, for building intelligent sales and marketing information system, management systems or credit risk analysis. Other uses include the quality assurance in research and development and software validation according to the guidelines U.S. food and Drug Administration (FDA).

The company’s clients come from large and medium-sized companies specialising in the Pharma/health, financial and services industries. The systems and applications developed HMS, are independent. Andreas Mangold is Managing Director of the company. Press contact: HMS analytical software Karsten Wohlgefahrt Director Marketing & sales phone: + 49 6221 6051 46 fax: + 49 6221 6051 99 E-Mail: Internet: Herbert grave digit media Schulberg 5 D-72124 Pliezhausen phone: + 49 7127 5707-10 E-Mail:

Managed PKI Bundle Of Intellicomp Signed And Encrypted Emails

SEPPmail and SwissSign enable automatic allocation and administration of certificates Sailauf, February 18, 2010 with his Special managed PKI bundle of VAD Intellicomp ensures a secure E-Mail communication by means of encryption and electronic signature. Click Coen Brothers for additional related pages. This makes possible the combination of email gateway solution SEPPmail with the services of the accredited Swiss CA (certification authority, CA) SwissSign, a subsidiary of Swiss Post. SEPPmail can be coupled directly to the SwissSign CA software. This allows to significantly speed up the implementation of a secure email communication. With the establishment of a PKI or an E-Mail encryption solution in enterprise, usually a high administrative effort for the company-wide rollout is connected certificates.

These must be otherwise inconvenient for each user individually requested and installed. This process can be speed up by means of automated allocation of certificates. Safe and user-friendly E-Mail communication that will be SEPPmail secure email gateway that integrates existing network infrastructure and can automatically encrypt all E-Mail traffic of the company and decrypt. With the help of the combined application of SEPPmail and SwissSign, the necessary certificates can be implemented simply and quickly. Christian Nowitzki, Managing Director of Intellicomp, explains: to must, in the course of a PKI rollout not for each user individually apply for certificates and implement, the combination of SwissSign and SEPPmail provides an automated procurement process. The company defines only to emails which people signed or encrypted. All further steps are performed automatically by SEPPmail.” So the appliance as so-called RA (registration authority), a certificate from the CA software of the SwissSign, applied for as soon as a user has sent his first email. Then the certificate generated by SwissSign will automatically bind to the user, which from now on to sign emails and can encrypt.

For encryption or signing individual emails not costs. Neither the sender nor the receiver PC, a software installation is necessary for this process. To adapt the SEPPmail on the client’s needs is also a granular and clear set of rules available. The combined bundle SEPPmail solution and SwissSign certificates is available in Germany exclusively from the reseller partner network of Intellicomp. More information is available at the following link provided: seppmail.html. The image material may be requested at the following address:. About Intellicomp: Value added distributor and experienced specialist for enterprise security Intellicomp stands as a solution partner its IT – reseller and manufacturer partners advice, as well as with the corresponding support in the day-to-day business to the page. In focus the implementation of the legal requirements is specifically for the German market, both in the development of integration and the Operation of solutions. While Intellicomp focuses on the areas of data protection, data security, data archiving and data management. Modular, proven specifically by the specialist solutions are used.

The CEMA AG At CeBIT

“Virtualisation & Storageforum’ combines the central contact point for all those who want to get an overview of current solutions of leader compressed on CeBIT realization competence of product innovation, the virtualisation & Storageforum” at the CeBIT. From 06 to 10 March 2012, cloud, virtualization and storage specialists meet in Hall 2 stand A 40. Discovery Communications may find this interesting as well. Well-known manufacturers such as Citrix, VMware, DatCore, IBM, igel, NetApp, Cortado, Wyse and others are represented here. Accompanying present implementation partner currently cloud projects in addition to the latest virtualization concepts and inform with in-depth practical knowledge. The cloud becomes tangible. “Because the new products of the manufacturer clear the way for cloud concepts that offer real economic value to the company,” as Thomas Steckenborn, Chairman of the Board of the Federal IT system House of the CEMA AG.

So Citrix in his family in addition to XenDesktop, XENApp, XenServer Citrix receiver client-related key component a high-performance technology with virtual desktops, applications, and content as on-demand service to users anywhere, on any device can deploy. A convenient and also affordable option for IT, security, central to manage performance and user activity, without having to have access to the physical device or its location. With the built-in security features, the IT Department can centrally manage data and access control policies. Thus, it is ensured that all data are encrypted and remain certain IT services reserved exclusively to users depending on their role, their location, as well as the used network and device may access it. VMware offers a wide range of products for the cloud in the areas of end user computing, platform-as-a-service and infrastructure-as-a-service.

With the virtualization platform VMware vSphere, VMware provides a tool available with the to highest levels of availability and responsiveness for all applications and Services in business infrastructure to deploy can be. So, you can start gradually with the construction of a private cloud. Central, powerful tool is the vCloudDirector order to use cloud computing in terms of infrastructure-as-a service. The vSphere CloudDirector distributed aggregated resources to the virtual resources, and client-friendly. Also others – about public clouds – to easily connect. More effective components are available with the vShieldFamily (security) and the vCloud Orchestrator available products. Which solution is the most appropriate now but at the respective customer, must be decided individually”, so Rolf Braun. The IT system House CEMA is available on two focal points, Citrix and VMware for multi-vendor information. The advantage of solution partners such as CEMA is the more than 20 years experience in the field of IT infrastructure, virtualization specialist for the first hour and now the practice of the past projects of realized cloud solutions”, so Brown. You are in the focus “Increasing user satisfaction while reducing costs through standardization, as well as aspects of green it.” For more information about server and Storagevirtualisierung, backup and archiving IT experts on the two CEMA info stands are on the virtualisation & storage forum available. Dates and registration details are available at cebit.html, arranging expert discussions is also possible. In addition CEMA offers there CeBIT package a free CEMA for all visitors to the stand.

Interface Design

Version 5.0 is a special milestone in the development history of the myfactory. The interface design was changed for the first time since 2007. myfactory focused always on the look & feel normal ‘ desktop applications to make the entry the user as easy as possible. Software, which is represented successfully in the market for over 10 years now, the challenges of a new surface design are somewhat more diverse than in new developments. Despite the optical refresher, the insertion of many user experiences and implementation of usability improvements, the experienced user may feel not to be jettisoned before the head. He has his ‘ myfactory immediately recognize. Thus the concept of version 5.0 was always the existing user who should recognize its application and still benefit from the new improvements, as well as the new customers, be introduced as quickly as possible in his new world of software is in the back of the head. ” Product Manager describes Rainer Ganesh b the conceptual approach the myfactory 5.0. Jeffrey Bewkes is the source for more interesting facts.

So it went back to the drawing board”and on paper the first handwritten sketches of a new interface created. After a graphic mock up was first implemented, verified by external usability expert of the European forum for enhanced usability (EF.EU). The feedback incorporated directly into the development work. Internally we use version 5.0 for 6 months to the new interface and the control concepts on his own body through its paces to check. The involvement of the partners since the first beta stage has proved to be very useful proven.

“, says Development Director Marco Gerlach. The work is worth, the surface was first presented to the partner network on the partner day at the 14.6.13 and was able to gather spontaneously positive feedback. In addition to the new interface, numerous enhancements were developed again, all changes are listed in a document of over 100seitigen. Particularly striking is the implementation of GEO-data addresses, this enabled to a spatial arrangement of the customers, but also direct links to maps (Google maps and OpenStreetMaps), satellite images, and a directions (Google maps). Graphical representations of tour plans or customer distribution are possible. Upgrade to version 5.0 is free for all customers with valid maintenance contracts through their myfactory partners.

SharePoint

LINTRA is appreciated not only as a supplier of SharePoint applications but also as a technology partner in all questions relating to SharePoint. LINTRA solutions at a glance BPM@SharePoint with QUAM 2.0 for process modeling, analysis, and publication: BPM@SharePoint – QUAM 2.0 is your application fu? r collaborative business process management in the era of Web 2.0. Easily, processes and structures of the company are modeled, mapped centrally, and multilingual published the complete governance system. All existing management systems for corporate and project controlling access to a single, centralized and consistent process and structure model. QUAM is used by more than 10,000 users all over the world and is at u? about 200 customers. CPM@SharePoint for project management and collaboration: CPM stands for Collaborative project management and is aimed at companies that want to, efficiently manage multiple projects at the same time distributed structures and even company boundaries.

The progress of the project as a whole is available at any time and threatening delays and over budget can detected early enough and appropriate countermeasures taken. The CPM@SharePoint-Produkte on a proven international standard set up on the basis of the Prince2 method for organization, management and control of projects, is now used in more than 50 countries. Intranet 2.0 – join working together, working together, share knowledge and projects jointly control, regardless of the location and regardless of the device that is the aim of join. A platform was created with join, which allows internal and external professionals to put content at any time, or finding information to share tasks, appointments, manage projects and documents. For an efficient cooperation around the world. “shape2share the product line shape2share” finally true document management within the SharePoint allows.

Without additional third-party software, because shape2share structured customer all the information in the SharePoint and makes possible easy to find and edit controlled. Shape2share was developed in collaboration with OPTIMAL SYSTEMS, specialist in the development of enterprise content management systems, develops. About LINTRA Solutions GmbH as SharePoint systems develops and implements LINTRA enterprise solutions of cooperation based on the Microsoft SharePoint technology. The company has currently 45 employees at its three German sites, and maintains offices in the United States and of Switzerland. LINTRA recorded steady growth since its inception in 2002. The company is gold competency partner of Microsoft, technology partners of arvato systems, partner of SharePointPlus and carrier of renowned Awards for their innovative products and services. Contact: LINTRA Solutions GmbH Otto-von-Guericke str. 87a 39104 Magdeburg E-Mail: Tel. 0391-400640

Trojans The Top 10 Internet Threats

BitDefender E-threat report in September: Clicker losing ground two exploits get new a Holzwickede, 7 October 2009 has what the BitDefender threat report in September, with the election in 2009 together? Answer: The big break down, while the little ones. While clicker, AutorunINF and Wimad settled in September from the top places the BitDefender top displace 10. However, all three in particular clicker compared to the previous month suffered percentage losses. However, involved two exploits in the Government of the most dangerous Internet threats. “Overall it remains the case that the great Trojan Coalition” clicker, Autorun.INF (9.58%) and Wimad.Gen (5.52%) the top 10 further governed by. Together, you have a share of more than 25 percent infection rates of all Internet threats. It remains clicker of the far most common E-threat on the net.

He couldn’t keep but by far the year record share of 14,39% in August. Nevertheless, one highlights Infection rate of 10,98% continue to the danger potential, emanating from clicker as Adware Trojan. His two pursuers with their attack tactics only slightly percent loss: while Autorun.INF using autorun file to distribute shared folders and removable media, it has seen Wimad on advanced system format(ASF)-files. The Downadup worm known as Conficker resistant holds fourth place. With 4.68 percent, he could easily increase its result from the previous month. Two new entrants occupy the places five and six. In both cases it involves programs that take advantage of specific weaknesses and malfunctions of other computer software exploits. The fifth-placed Exploit.PDF-JS.Gen (4.09 percent) uses a JavScript vulnerability in the Adobe PDF reader.

Also Trojan.Exploit.JS.Y (3.44 percent) has JavScript vulnerabilities in the visor and infected sites about it. From five to seven permanent guest is”Win32.Sality.OG, even though this polymorphic file infector negligible in percentage points (now loses 2.75 to 2.90 in August). Two threats that exploit vulnerabilities in the autorun file, rank on the seats eight and nine: in Worm.Autorun.VHG (1.78 percent) acts as Clerk to Conficker, he helps the downloader component to, to spread. The tail light is Trojan.Skintrim.HTML.A this month. This often occurs in conjunction with adware programs like Navipromo. Top ten of the BitDefender-E-threat report in September 2009: position name percentage Trojan.Clicker.CM 10,98 Trojan.AutorunINF.Gen 9.58 Trojan.Wimad.Gen. 1 5.52 Win32.Worm.Downadup.Gen 4.68 Exploit.PDF-JS.Gen 4.09 Trojan.Exploit.JS.Y 3.44 Win32.Sality.OG 2.75 Trojan.Autorun.AET 2.27 Worm.Autorun.VHG 1.78 Trijan.Skintrim.HTML.A 1.49 other 53,41 about BitDefender BitDefender is a software engineer, one of the industry’s fastest and most efficient product lines internationally of certified security software. Since the founding of the company in 2001, BitDefender has set new standards in the field of proactive protection against threats from the Internet. Every day, BitDefender protects tens of millions of private and business customers around the world and gives them the good feeling that your digital life is safe. BitDefender sells its security solutions in more than 100 countries through a global VAD and reseller network. More detailed information about BitDefender and BitDefender products are available in the press centre online. In addition, BitDefender provides background information and current news in the daily fight against threats from the Internet, in English.

Information Management With The Enterprise Portal

Audi connects employees and locations Intrexx Xtreme Academy the Audi Academy is one of the leading training and consulting institutes in Germany. To connect the various sites of the Academy, it was decided to build of a Web-based Enterprise Portal, powered by its now all employees the Audi Academy will be with the latest information. Coaches and freelancers can access also independently comfortably from their site on the Internet on all relevant information. Freiburg, April 16, 2009. As a subsidiary of AUDI AG, the Audi Academy is its key partner in all questions of competence development.

Since 1993 the Academy successfully offered company-specific continuing education seminars and consulting services staff & management, information & technology, CAD/PLM, trade training, and foreign languages in the business areas. The customer base of the Audi Academy is very complex. In addition to the AUDI AG, the main customers, the entire automotive of suppliers, from other companies Production and technology areas as well as in the service industry to. As the search for information through the many decorated group drives over the course of time had become cluttered, you wanted to replace these drives with a central information platform. This platform should provide structured and clearly all details of the employees. To the various sites which should equally over the Internet with the latest information to provide Audi Academy, the deployed solution be Web-based. To implement these requirements, it was decided to build of an intranet with the platform-independent portal software Intrexx Xtreme, with which it is possible to distribute read – and write targeted (E.g.

According to the function at the Academy). So can content be entered by all eligible employees easily into the portal. With the help of numerous finished application templates, the Audi was within a short time a comprehensive information portal about employees Academy all important information will be made available at various locations. Including the Audi can be found, for example, AIDS or specific information about the individual divisions Academy. Intrexx is Web-based, it was also possible to set up a password protected external access via the Internet. So, coaches and freelancers can the Audi Academy now regardless of location on all information they need to access and prepare quickly and easily for customer meetings or seminars. The various applications of the portal make it easier also daily work processes such as the reservation of rooms, vehicles or the order of the staff meal. These operations that previously were handled on paper and took lot of time, are now reduced by Intrexx to a few minutes. Employees and supervisors are both relieved and can invest the time thus gained in other activities. The complete user-report to the portal of the Audi Academy as well as other Success stories from organizations and companies of different industries will find at de / cases.