Consulting portfolio of ITSM Consulting AG from the requirements analysis to operational best practices cover the decision and produce leaner projects Bodenheim, 06.04.2011 – ITSM Consulting AG supports companies with a portfolio of modular manufacturer-independent in the selection of tools for IT service management (ITSM) and the configuration management database (CMDB). The range of services ranging from requirements analysis to the operations and is based on many years of experience in evaluating customer-oriented market. It includes also standardized procedures and proven templates for a cost-reduction project implementation. Further details can be found at CBS, an internet resource. For example, DAX listed companies among the previously serviced customers when choosing a tool. Long since not every tool is in the same way of any request”, Thomas Hartmann, Director of ITSM Consulting AG, pointing out the need for a customized selection. For this reason it must be clarified in addition to the definition of objectives at the beginning of which resources for the project available are and what organizational and process conditions must be met for a new tool.
Typically, this represents the first step in the process model. The experts of the consulting firm help practices using best this basic is recording so that based on the structure of the future can be planned. The analysis of the maturity of the process and the tool landscape belongs to this status assessment. The modular concept of evaluation of ITSM consulting following implementation stages include the next stages: requirements definition in technical and procedural aspects as well as preparation of the specifications; Preparation of tender documents for best practices for the selection of the provider for a proof of concept; Systematic documentation, implementation and evaluation of the results of the proof of concept; Development of requirements specification, consistently taking into account of the critical success factors; Monitoring implementation of test planning and consistent comparison with the specifications; Quality assurance at the end of the Project tests including an early-life-support phase, to ensure a smooth transition in the operation. Belongs to the weaknesses of evaluation projects often to be observed, that it underestimates the complexity of the relevant decision-making and implementation conditions”, problematizes Hartmann. His consulting experience that there is this not infrequently on the one hand tool choices that pass to the actual needs of the company.
On the other hand, you neglect criminally relevant factors about the orientation of the process or the subsequent costs. Also, often lack sufficient attention be given also the user acceptance and interface issues. There are unfortunately many examples where companies with considerable effort have introduced ITSM Tools, this then but have not been used because they have proved in practice unfit or had no resources for the operation is available,”reported the consultant from the practice. These bad investments to avoid is above all a question of the proven system.” The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management ITSM consulting. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered.