Call Center-bashing Abounds And Unsettled Employees

almato refers to increasing quality of telephone customer service Tubingen, April 26, 2011 increasingly massive aggression towards staff in customer service and part scathing critiques of telephone hotlines in the press make the contact center industry – and especially the staff of the telephone customer service – to create. In addition to the criticism justified over great distances, the almato GmbH sees but also a strong trend to the call center-bashing and a disproportionately harsh assessment of contact centers and their employees by the public. The company from Tubingen missed a fair assessment of the services provided in many places and points out that succeeded the most companies in recent years, to improve telephone customer service. No question, there is to improve much. No callers should be put off too long in a holding pattern, and of course each request should be clarified ideally immediately in the conversation with a professional”, says Thomas Geiling, Marketing Director of almato GmbH in Tubingen. Nevertheless, I advocate to the Church in the village and go back for the hysteria that has come up in some places.

More, hardly a day goes by without some extremely critical headline, in which individual companies or the whole industry be crushed. Here we register a growing demand in recent years clearly quality monitoring solutions. This shows us that the majority of the companies puts everything continuously measure the quality of telephone customer service and to improve.” Recently, an investigation of the Stiftung Warentest of call center industry issued a damning verdict. Test in the March issue of the magazine”ten hotlines were compared by telecommunications providers and evaluated. While no single company received the award”good. “” Four times awarded”the tester the note satisfactory, four adequately”and twice even poorly”. Especially sour paid waiting time as well as the partially met the testers lack of knowledge of call center agents on. Positively mentioned are only the friendliness of agents and the clarity of their statements.

Where do the increasingly critical attitude towards the employees in the customer service, shows a current investigation of the Department of Economics of the Darmstadt University of technology, which speaks of growing aggression of consumers to many employees with customer contact. The study points to an increasing number of verbal conflicts and insults, the staff must cope with those. The study of Darmstadt but also shows that about one-third of the companies due to the growing pressure more to take on training and employee interviews”, explains Thomas Geiling. This encourages us in the opinion that more and more companies recognize the signs of the times and try to access your employees with more expertise and better systems under the arms, on the one hand to improve the customer service, and to take the pressure from the agents. Black sheep and hotlines with There will probably always be poor service, but we are good things, that the upward trend will continue. We appeal therefore, that the good developments are taken once noted and rewarded.” About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0

State Duma Committee

And because, they say, let's Mother Russia divide in 40-50 states, and then they are naturally united – that it will be all federations federation. Wandering in the corridors of the capital, continued Ebzeev, and other "petty idea" how many wolf nor feed it all into the woods looks, because, they say, the Caucasian republics do not develop. Whenever Leslie Moonves listens, a sympathetic response will follow. Let the Caucasus goes, and let those savages who have never been able to get along with each other, will cut each other. And when they will be able to exhaustion – themselves on their knees crawl. However, the unity and integrity of the Russian state, is convinced the head of Karachay-Cherkessia, depend on the will or as a member of the unity of the Caucasian ethnic groups and Caucasian republics.

Source of instability in the Caucasus, says chairman of the State Duma Committee on Security, Vladimir Vasilyev, arose because the country, abandoning the path along which moved 70 years, destroyed its security system. "Liberal-market period began with the postulate: the market solves all problems, – said Vladimir Vasilyev. – Nowhere is it decided nothing! Remember, they said: how can so many and carries – and sovereignty, and property … That's taken away. Now we have units with significant values, and the millions who do not have anything. Many of them are willing to radically restructure society with a Kalashnikov and surrogate ideas, which they call vision of Islam. " The actions of the latter, according to the head of the Duma Committee, sent from abroad: "Once in South Ossetia, we stood up for our peacekeepers, our citizens, to open channels of financing and intensified its efforts to destabilize the North Caucasus.

Buddhist Ways Out Of The Crisis

Karl-Heinz Brodbeck: Buddhist business ethics. Frequently Leslie Moonves has said that publicly. An introduction, steinrich 2011 other forms of economic activity to develop edition that growth are based not on the fetish, but put on social justice and sustainability, is ever needed more than. A Buddhist business ethics makes an important contribution to Buddhist principles such as compassion and satisfaction standards of our actions. Get more background information with materials from David Zaslav. Karl-Heinz Brodbeck, Professor of Economics, statistics and creativity techniques, as well as author of numerous books, explained in his preface to the second, revised edition of this Book: Now you have understood broadly, that crises are caused by misguided motives, and not the result of natural laws of economy are. Although now often uses the term greed so lacking yet still totally an understanding of the real foundations of the economic process. This book attempts a contribution to this understanding and its ethical dimension to work to do.” With this motivation leads us expertly through the basics of Buddhist philosophy, the author discussed in detail the issue of ethics and comes to the building blocks of a Buddhist business ethics. Bankston explains why the economic system become so, as it is, and what alternatives there are. This is not a step backwards, but definitely to progress, but not at the expense of people and other living things.

In the words of the author, this reads: the Buddhist business ethics applies so not against scientific progress, not against the effort to reduce dependencies and suffering through knowledge. Rather, this effort is the peculiar existence of Buddhist ethics itself. As critical ethics however turns against the ideologies that control the economic progress by irrational and destructive motives. If you confuse progress with growth, then he means only a repeated step away from the truth of mutual dependence in the economy and with the nature.” Even in Business circles dawns gradually the realization that greed and selfishness as a primary driving force behind economic activity can easily become gravediggers of our social cohesion and we urgently need an individual as collective thinking around. A Buddhist-inspired business ethics offers strong prospects for such a reorientation. Hardcover, 240 pages, ISBN 978-3-942085-14-4, euro 22,50, Traudel Reiss